Standardizing Cross-Functional Operations

The customer experience matters, whether those customers are internal or external, says Geoff Hughes, Vice President of Cloud Operations at digital.ai. Geoff and host Sagi Eliyahu discuss: - Why successful operations are usually invisible — it’s only when something bad happens that they suddenly are visible! - Why team members are so much more open to change when they are made to feel as if they have a choice — their choice makes it feel like they own the change. - How a consistent set of values helps companies stay focused — they serve as a north star through acquisitions and pivots. - How companies can fail to truly take risks — very rarely does something truly disastrous happen because of a failure.   This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast. #Operations #BusinessOperations