The Human Side of Automation

As automation becomes increasingly important in both business and personal, it becomes just as important to maintain boundaries and account for the human element in automation.   Someone who very much believes in that human element is Pablo Kenney, VP of Product Strategy and Operations at Zendesk. Pablo has worked in politics, in startups, and in corporate life, and brings that variety of experiences to how he thinks about the intersection of people and technology. He shares his perspectives on this episode of Modern Business Operations.   Host Sagi Eliyahu starts the conversation by asking about a pricing strategy and what information is necessary to make a thorough but rapid decision.   Sagi and Pablo also discuss: The challenge of working at a company that has answers to everything (Google) The power in being “purposely inefficient” How to use your CRM more intentionally to diagnose a churn problem You’ll also hear Pablo’s advocacy for “letting humans do what they are best at.” Enjoy! This episode is brought to you by Tonkean Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.