The New Role of the Operations Leader in the Company

While it’s clear that operations has to interact with many different departments to accomplish its mission, the way those interactions happen varies.   Someone who has adapted her approach to optimize those interactions is Parisa Naseralavi, VP Operations at ServiceNow. On this episode of Modern Business Operations, she joins host Sagi Eliyahu to share her perspectives on how ops professionals can elevate their perspectives to create better outcomes for their companies.   Sagi and Parisa begin the discussion by reviewing Parisa’s path to operations, which had an early seed in her background as an engineer but grew into a love of problem-solving across many concepts and departments.   They also discuss:   - how Parisa learned to better view proposals and projects from the vantage point of the people she was pitching to   - why partial validation and iteration is a winning formula (and a future standard way of thinking)   - why execution won’t matter if you aren’t looking at completed tasks from the right perspective   You’ll also hear Parisa point out that even on the execution level, many operations teams still fall short (and why that’s low-hanging fruit to beat the competition).   This episode is brought to you by Tonkean   Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.