CitizenM and Mettle

CitizenM has fast-tracked the launch of an app across its 20 properties. It is designed to ensure that as much of the hotel experience as possible can be contactless. We ask Robin Chadha, CitizenM’s chief marketing officer, how the company will retain a warm and personal touch for guests. Plus: we meet Marieke Flament, CEO of Mettle. She tells us how its digital account is helping small brands to focus less on finance and more on what really matters.