“Comments” over “Likes” and Building Customer Relationships.

Today I have the pleasure to talk with James Eggimann, a beyond customer focused sales individual. He not only knows everyone but is respected by everyone!  Some topics we discuss: Why aligning with others that have common values is critically important. The importance of showing commitment to your customers and the brand that you represent. How he became known as the “yearbook writer” by going above and beyond to take the time to make comments, follow up, and communicate. Why writing more than “Happy Birthday” on a card will make others feel special. Using LinkedIn for simple acts of responsiveness. How he used Covid to get more of his “should do’” done. A fun way to hold yourself accountable when you change “air filters” in your home.