159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera
Navigating the Customer Experience - A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur - Tuesdays
Send us a text Jose Herrera is the CEO and co-founder of a Horatio, a Customer Experience company for today's fast-growing brands. Jose sets the strategic vision of Horatio and leads all growth, sales, and marketing efforts for the company. Prior to founding Horatio, Jose was the Vice President at Morgan Stanley, overseeing the Latin American Investment Management institutional sales group. Originally hailing from the Dominican Republic, Jose and his two co-founders, Alex Ross, and J...
