168: Understanding the Importance of the User Experience with Andrew Ou
Navigating the Customer Experience - A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur
Send us a text Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing cost of support and while building a better customer experience. His past clients include HSBC, Rosetta Stone, and Asurion. Questions Can you share in your owns words, a little bit about your journey, how did you get to where you are today? Now, customer experience, SaaS products, support service...
