194: Personalization, Data and the Future of Customer Engagement in Banking and Financial Services with Rich Edwards
Navigating the Customer Experience - A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur
Send us a text Rich Edwards is the CEO of Mindspan Systems, helping community financial institutions transform themselves with data driven strategies and technologies. Community banks and credit unions have incredibly strong connections with their local customers when they're in the branch, Rich's expertise is crafting customer experiences to strengthen these relationships outside the branches walls. After serving as a captain in the US Army, Rich went on to IBM spending over 20 years ...
