219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus
Navigating the Customer Experience - A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur

Send us a text Jim Kraus is the President of Buyer Persona Institute (BPI) and a leading authority on buyer personas and buying insights. BPI’s buyer persona research and workshop methodologies have become a gold standard for thousands of marketers in hundreds of companies worldwide that rely on these studies to reveal everything a prospective buyer needs to know and experience to have confidence in their solution. Marketers use these insights to develop strategies and messaging that drive mo...