224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan
Navigating the Customer Experience - A podcast by Yanique Grant, Customer Experience Strategist, Entrepreneur
Send us a text Serena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting memorable experiences for customers, advocating for them within the company and partnering with people who do research to build a community and best practices at Dovetail. Before joining Dovetail, Serena held UX design research and product roles across various industries, including health tech, entertainment and social enterprises. Passion...
