Interview with Shondra DeLoach-Perea, Vice President of Field Services, Call Centers, & Technology Operations at IGT

Shondra brings 14+ years of product and customer service experience with IGT. She is a pro at understanding all facets of gaming product operations, but what is most impressive about Shondra is her dedication to serve, lead and inspire others in the gaming industry. In this interview we discuss her keys to success, how to maximize project communication, trends in slot product development, hiring traits managers should look for and much more!