Norman Wright on Healthcare Reform, Uncomfortable Conversations, and Burning Platforms

Meet Norman Wright, Executive Vice President and Chief Customer Experience Officer at UnitedHealth Group. Norman, a long-time friend of McChrystal Group, brings a calm, analytical mind and 34 years of experience to the conversation with Stan and Chris. Norman speaks to the protests following George Floyd's murder, shares what it was like to fight against the war that is COVID-19, and how he thinks about balancing the risk of healthcare transformation when change is needed.