Can Citizen Appeals Change Government Action?

When citizens directly appeal to their government, are their concerns ignored or taken seriously? It’s an important question for understanding norms around accountability, especially in authoritarian regimes. To find some answers, University of Chicago Professor of Public Policy Shaoda Wang helped develop a clever field experiment evaluating how Chinese regulators respond to citizen appeals about companies violating pollution standards. The experiment is fascinating on its own, but it also provides a wealth of data about the effectiveness of citizen appeals, how corporations respond when complaints are public or private, and even the incentives companies follow when it comes to adhering to pollution standards.