How To Set Priorities For Retail CX Investment & Innovation With Talkdesk's Michael Klein | Ask An Expert

In an era where customer loyalty is more critical than ever, retailers are shifting their focus from transactional efficiency to interactive engagement across channels, with generative AI spearheading much of the change.So Omni Talk is pleased to announce that Michael Klein, Talkdesk’s Director of Retail Product Marketing, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to explore the future of retail CX, and, specifically, how retailers should prioritize it and attack it head on.Collectively the three of them went deep on:The shift from transactional efficiency to interactive engagementStrategies for integrating new technologies and enabling talented staffThe expanding ecosystem of customer service rolesThe critical importance of unifying customer data across all touchpointsPractical insights and lessons learned from leading retailersIt's the perfect conversation for retail executives, technology enthusiasts, and anyone interested in the evolving landscape of retail operations and customer engagement. Music by hooksounds.com*Sponsored Content*This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy