Create a Culture: Belong to a Tribe (Not a Team) with Garry Ridge

Dr. Nathan Regier welcomes you to another episode of On Compassion. He is accompanied by Garry Ridge to today’s episode, Garry is chairman and CEO of WD-40 Company. Garry joined WD-40 Company in 1987 and has held various management positions in the company, including executive vice president and chief operating officer, and vice president of international. He has worked directly with WD-40 Company in over 50 countries. In 1997, he was appointed president and chief executive officer of WD-40 Company.  He has worked directly with WD-40 Company in over 70 countries. As chairman and CEO of WD-40 Company, Garry Ridge is responsible for developing and implementing high-level strategies, all operations, and the oversight of all relationships and partnerships for the company. Garry is passionate about learning and empowering the organizational culture he has helped establish at WD-40 Company. His vision and leadership have positively impacted the WD-40 Company in both measurable and immeasurable ways. Today, Garry shares the principles of his newest book The Unexpected Learning Moment: Lessons in Leading a Thriving Culture Through Lockdown 2020. . Key Takeaways: [3:43] Garry talks about the beginnings of his career at WD-40.  [6:30] Garry shares his motivation to write his newest book. [7:39] What did Garry want to accomplish with his book? [8:30]  What are the differences between a team and a tribe? [10:02] Garry explains why they have coaches and not managers. [10:27] Garry speaks about the fours pillars of a fearless tribe: Care, candor, accountability, responsibility. [12:22] How are accountability and responsibility different? [13:19] Is Garry considering that there is any responsibility over thoughts and feelings? [14:27] Garry gives a real-life example of how caring comes into play in WD-40 company. [16:53] How do people in WD-40 learn how to act both with candor and care? [18:16] Garry talks about the relationship between HR and the organization. [19:55] Garry talks about the power of gratitude. [21:06] What is Garry most grateful for right now? [22:19] Why is culture a competitive advantage? [24:36] Garry shares a significant leadership lesson learned. [25:51] Does vulnerability include the willingness and safety to admit not only that you don’t know but also how that uncertainty makes you feel? [28:29] Sympathy and empathy are not the same, Garry explains the difference between them. [28:09] Garry shares what is currently motivating him. [31:48] Nate shares the three top key takeaways of an amazing conversation with Garry Ridge.   Mentioned in this episode: The Compassion Mindset Connect with Garry Ridge on LinkedIn  Thelearningmoment.net   Click to Read Full Transcript