#23 Harvey Schuck - A CX and EX Masterclass from an Emergency Doctor

This one caught me by surprise. An epic conversation with Dr. Harvey Schuck about doctor and patient engagement became a CX and EX masterclass 🤩 Harvey is a physician working in 'Extended Urgent Care' in Atlanta, Georgia, a unit that sees patients who can't / won't go to Emergency Room in a public hospital. What I learned through the 35 years of experience of Harvey is simply magnificent and I hope you will find the same depth in our conversation than I did. One element will stay in my mind forever after our chat: GET INVOLVED AND INVOLVE. This advice is gold. Here are some snippets of what Harvey talks about: ❌ The Healthcare American System is broken ⏱ You have 30 sec to connect with a patient 🧑‍⚕️ Medicine is more an art than a technical job ❤️ Why his role is NOT to make people better BUT to make them FEEL better 😣 What burnout really is 🧑‍🤝‍🧑 Why 'nice doctors have nice teams' And SO MUCH MORE 🤩🤩🤩 If you work in the medical / healthcare field and in any service job, you can't miss this conversation: it is full of gems 🌟 you can use in your daily practice, right away. ENJOY TO THE MAX 🤩🤩🤩!!!