#49 - Customer experience for newbies – with CX education expert Agnese Spona

New to customer experience? Not sure where to get started? CX education expert Agnese Spona joined me on the podcast this week to answer all your questions about kickstarting your journey in an industry that’s predicted to grow up to 20% in the next five years.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com