#58 - Implementing CX: A Helpful How-To – with Olga Potaptseva

On this week’s podcast episode I chat to Olga Potaptseva, a customer experience consultant, coach, speaker and author. Olga specialises in CX implementation and shares with me her insights from a 20+ year career, as well as practical advice to help any CX professional.Alternatively, if you’re short on time, I’ve also condensed all the key info into a summarized, quicker-read version right here.Useful links:Sign up for the free CX mini-courseSign up to my weekly newsletter, the only CX newsletter that helps you to design your career in the most radically human way.Download for free the ultimate list of questions to understand your customer!Every week, you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to chat, ask me a question or react to a topic, I’m easy to find on LinkedIn, Instagram & ameliebeerens.com