[REPLAY] - #23 - 8 Things You Didn’t Know About Customer Experience with Jonathan Daniels

Customer experience can be a complicated subject, so Jonathan Daniels, author of the Customer Experience Playbook, and I tackled some of the myths surrounding it on my latest episode of People&Digital, the podcast. Jonathan is also the organiser of CX Brussels, a Belgium-based networking platform that supports customer experience professionals, not to mention a consultant and trainer, so he’s pretty much an industry guru! You can now listen to the  whole discussion or scroll down to read the eight things he told me about customer experience that you might not know…You can also find a summarized, quick-read version right hereCX has never been more importantSmall businesses are often doing CX better than bigger onesCustomer experience and customer service aren't the same thingHaving a CX-centric framework is absolutely vital CX will get customers to stick with you – and to buy moreYou can go a step further with the Net Promoter Score You need to personally experience your company's CX journey CX success still comes down to the solid data and figuresUseful links:Take the quiz! Which book do you need to boost your digital transformation in times of crisis?a summarized, quick-read version right hereSign up for the Digital LettersEvery week,  you’ll find a new episode in your favorite podcast player to feed your thoughts.In the meantime, if you want to discuss, ask me a question or react to a topic, I’m easy to find on ... Linkedin , Instagram, Facebook , TwitterDon't hesitate to reach out!Talk to you soon!

Om Podcasten

Hello! I'm Amélie, CX Design & Leadership Coach.Welcome on the only podcast leading the CX Revolution towards the Human-Centered Design era.Every week, you'll discover a new episode focusing on a mix of big-picture thinking and step-by-step actions to follow through discussions with experts who are passionate about people or the digital industry.Also, I craft special episodes to develop your mindset and your self-awareness!It's packed with everything you need to know to build a better, more impactful and more sustainable business in your industry. And make the best decisions for your career or your business!So what are you waiting for? Start taking action and create a positive impact today by signing up for the podcast.Like a little commitment for yourself. Because the only way forward is to focus on people (and yourself!).