ITIL in a Heartbeat: An Introduction to ITIL Part 1 of 4

Pink Elephant - The IT and ITIL Service Management Experts - A podcast by Pink Elephant, The ITIL Experts

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Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 1 takes a look at what ITIL is and introduces the Service Support processes.