The Benefits Of Problem Management
Pink Elephant - The IT and ITIL Service Management Experts - A podcast by Pink Elephant, The ITIL Experts

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The goal of Problem Management is to minimize the adverse impacts of incidents and problems on the business that are caused by errors in the IT Infrastructure and to prevent recurrence of incidents related to these errors. Problem Management seeks to get to the root cause and initiate action to remove the error. How can we use Problem Management to improve the service that we offer to our customers? This Podcast takes a look at the benefits we can gain by implementing efficient Problem Management.