The Role of the Service Desk in the 21st Century, Part 1 of 7
Pink Elephant - The IT and ITIL Service Management Experts - A podcast by Pink Elephant, The ITIL Experts
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What will the Service Desk of tomorrow be like? Rich Petti looks at how the role of the Service Desk plays amongst all the processes to answer three questions: Who will track and monitor internal adherence? Where will the required documentation reside? Who will manage access?
