How do we really implement de-escalation tactics?

How do we even define de-escalation? Isn’t this really the same thing as Verbal Judo? Does de-escalation policy put cops in danger? When does de-escalation actually work? In this podcast segment, Jim and Doug discuss the fact that you cannot talk everyone into handcuffs — some will always resist, and how that reality negates some of the training and philosophy around de-escalation.