How should cops handle bad 911 calls?

In mid-April, cops were called to a Philadelphia Starbucks because two patrons who happened to be black refused to either make a purchase or leave the establishment. A Yale University student who was napping in a common room was awakened and questioned by police after a fellow student called 911 and said that the woman didn’t look like she belonged there. In this podcast segment, Jim and Doug discuss the fact that cops are increasingly called to various non-events and how they should handle them.