How to Deliver A Great Customer Experience
Problem Solvers - A podcast by Entrepreneur.com - Mondays

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Entrepreneurs are rightfully focused on delivering a great product or service, but they often forget to actually deliver a great experience too. They're not the same thing! In this episode, host Jason Feifer digs into some lessons learned from a bad restaurant experience, and then talks to customer experience expert Annette Franz about how companies can do better.