Howard Tiersky, CEO of FROM, The Digital Transformation Agency: The five steps of digital transformation

On this week’s episode of Product Love, I sat down with Howard Tiersky, the CEO of FROM, the digital transformation agency. He helps companies win with today’s customers who reserve their loyalty for brands that deliver elegant and convenient digitally-powered experiences. Before that, he was the Vice President of Media & Entertainment at Capgemini. This episode, we talk about mapping out the customer journey, and the five steps to digital transformation.