39: Brian Donohue - How to handle the untameable beast of AI products at Intercom

This episode gave me a lot of peace of mind. Intercom is dealing with the exact same problems that we all have when building around and with AI.Estimations are impossible and things that are feeling impossible are possible the day after. Brian sat together with me to talk about it all including Intercom’s coming-of-age story and how they look at customer service through this new distorting lense of AI and Machine learning that is rocking our boat.It’s a great learning piece on anything produc...