Episode 112: Trust - Emotional or Intelligent?

In this episode Stephen and I discuss "Trust" - what it means and how we can best understand and use it better to anticipate and manage situations more powerfully.Let us know what you thought and any comments to [email protected] - thanks for downloading, subscribing and sharing.Notes from the episode include:Trust is a judgement on what you can expect to happen – you can decide whether it is an emotional judgement or intelligent judgementBeing able to accurately forecast what is coming nextEmotional trust is binary – hero or zero, yes or no, black or white.  Intelligent trust allows you to see the 99 shades of greyThe question shouldn’t be “Can I trust this person – yes or no?” – it’s “What can I trust this person to do in this situation?”We will overstate the trustworthiness of those we like – and determine those we don’t like to be untrustworthyThere are very few people who deserve 100% of your trust – and very few who deserve 0%You can’t trust other people more than you trust yourself – it starts with youYou can build intelligent trust sequentiallyIf you go in with a positive intent, you will find things to trust – but that doesn’t mean you are only looking for positive thingsMy intelligent trust is not judgemental – it’s accurateIf you have to put a convicted thief in charge of the “petty cash box” – can you trust them?  The temptation is to answer with a simple yes or no – another question is” what can you trust them to do?”What can you trust politicians to do – on an emotional and on an intelligent levelKnowing what you can accurately expect others to do allows you to anticipate and prepare“I can’t trust this person” OR “What can I trust this person to do?”When someone betrays your trust – are you shocked? Or disappointed?Accurate disappointment (intelligent trust) vs Inaccurate optimism (Emotional trust)If customers trust you, they will regard themselves as your customers – whether they bought from you today or notWhat can I trust this person to do – not important whether I like it – more important I can accurately predict it. Hosted on Acast. See acast.com/privacy for more information.