What’s next? Secrets to sustaining your team’s standout behaviors

Amid the excitement of getting back to a semblance of business as usual, you’re probably asking yourself a lot of questions—as in, what is the new normal and where do I go from here? This podcast is the next episode in a new series for CFOs, controllers—really, anyone in finance—asking big questions, like: how do we emerge from a crisis stronger than before?  Each week, we’ll focus on a different area that may need your focus in this period of recovery. This week, host Heather Horn sits down with Dr. Deniz Caglar, strategic cost transformation leader at PwC’s Strategy&, to discuss how the lessons learned during the crisis can enable companies to build a new team culture that everyone benefits from. Topics include:0:54 - Overview. Culture is the connective tissue that holds teams together, especially during times of crisis. We begin by outlining what we’ve learned over the last few months and then we’ll get into how to make those lessons last. 7:49 - Keeping the momentum. In a matter of a weekend, the majority of the workforce began working from home; but a lot of good has come from it. Here we discuss how to preserve the positive behaviors brought forth by the crisis, such as faster decision making and collaboration.14:57 - New ways of interacting. The key to changing culture is by changing specific behaviors. Deniz and Heather look at how to break down barriers, create authentic interactions, and engage everyone in the new work environment. 18:43 - Onboarding. As Deniz explains, the onboarding process has changed, and it’s going to take a little engineering to create social engagement and form new relationships. 20:42 - Heading back to the office—or not. How does culture fit into returning to the office? We close by looking at the impact on culture of the hybrid model of work. Dr. Deniz Caglar is a leading practitioner in strategic cost transformation for Strategy&, PwC's strategy consulting business. He is a principal with PwC US in the Chicago office. He has deep expertise in organization design, corporate function efficiency and effectiveness, shared services, and outsourcing/offshoring. Heather Horn is PwC’s National office thought leader, responsible for developing our communications strategy and conveying firm positions on accounting and financial reporting matters. She is the engaging host of PwC’s accounting and reporting weekly podcast and quarterly webcast series, as well as periodic webcasts for the power and utilities industry. With over 25 years of experience, Heather’s accounting and auditing expertise includes financial instruments and rate-regulated accounting.Transcripts available upon request for individuals who may need a disability-related accommodation. Please send requests to [email protected].