A look inside this year's QSR Drive Thru Study

We’ve been publishing the QSR® Drive-Thru Study now for over 20 years, holding quick-service chains accountable by reporting on their performance in speed of service, order accuracy, and other important metrics critical to drive-thru success. But with much of the industry maximizing their drive-thru performance—and with the pandemic skewing what is normal—it was clear that the study needed a refresh. That's why we’ve partnered this year with Darren Tristano and his firm FoodserviceResults to ...