How a startup ice cream franchise has re-created its experience during COVID

Pizza and chicken wings may be crushing right now, but what about the ice cream category? For something so dependent upon a social experience—not to mention a product with such a short shelf life—how do ice cream brands translate to an off-premises environment? That's been top of mind for David Leonardo for nine months. Leonardo is a former exec with Burger King, Arby's, and Wendy's who now serves as the CEO of Chill-N Nitrogen Ice Cream, a South Florida–based franchise that just opened its e...