Generic Design for Diverse Environments with Joe Cooper

DHIS2 is an open-source health system used in many countries. It's known for it's generic architecture and high customisability. How do you have a generic design for diverse environments and build a product that helps save lives? This episode's guest Joe Cooper is a designer working there for more than 7 years. We discuss the challenges of designing what actually matters, user satisfaction and user involvement, and humbling moments of realizing that our assumptions are wrong. As Joe not...