#48 - OttoQA: LLMs vs. Keywords

Reimagining The Contact Center - with Marc Bernstein - A podcast by Marc Bernstein

Categories:

Business

Tom Laird and Marc Bernstein discuss OttoQA's capabilities, LLM approach vs. keyword approach, and calibration & QA workflows. Timestamps: 00:00 OttoQA Beginnings & AI Experience 08:00 LLM Approach vs. Keyword Approach 11:00 Customer Experience 15:00 OttoQA Capabilities 24:15 Calibration & QA Workflow 34:05 OttoQA & AI in 3 Years