#50 - Loris: Customer Insights, Quality Assurance, Agent Copilot

Reimagining The Contact Center - with Marc Bernstein - A podcast by Marc Bernstein

Categories:

Business

Etie Hertz and Marc Bernstein discuss Loris' customer insights, quality assurance, agent copilot and more. Timestamps: 00:00 Loris Introduction & Startup Life 05:45 Loris' Growth 11:00 Automating Volume 15:15 Loris Value Propositions 22:30 Sentiment Analysis 28:30 Agent Copilot & Customer Success 34:10 Loris' Future & AI in 3 Years