#51 - Bling: Automating Agents in the Contact Center

Reimagining The Contact Center - with Marc Bernstein - A podcast by Marc Bernstein

Categories:

Business

Kishlaya Sharma and Marc Bernstein discuss the future of AI, back-office automation, and the delicate balance between leveraging cutting-edge technology while keeping the humanness in the contact center. Timestamps: 00:00 Bling Introduction 07:25 Unified Platforms 10:12 Bling's Approach 14:00 AI in Communications 17:25 AI Agents vs. Human Agents 20:20 LLM's at Bling 26:30 Relinquishing Control 33:13 AI in 3 Years