#54 - Regal.ai: The Contact Center Revolution

Marc Bernstein speaks with Alex Levin, Founder & CEO of Regal.ai, about how AI is reshaping contact centers. They explore why AI agents are now the cheapest, most effective way to handle interactions, the barriers to full AI adoption, and when we’ll see 90% AI-powered contact centers. Looking ahead, they predict a future where AI removes friction from customer service, making great experiences effortless.Timestamps:00:00 Introduction00:58 Founding Regal.ai07:00 Valuable & Cost Effective10:54 AI Agent Barriers13:45 Technology vs. People16:20 AI Agent Process21:00 Future of AI Intelligence26:17 Regal.ai in 1 Year31:44 Companies Who Are Ready33:26 AI in 3 Years