Surprising Results from Surveying 500+ Contact Center Managers w/ Maria Citrowske

Coaching agents is one of the most important roles of a contact center manager. Effective coaching helps agents improve their skills on calls, implement new policies, and prevent future mistakes. But is your coaching investment paying off? We surveyed 515 contact center managers from the U.S. to find out. Marc & Maria discuss our findings on this episode. --- Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/ Learn more about Balto: balto.ai