What's the ROI of Customer Experience? w/ Joey Coleman, Never Lose a Customer Again

Reimagining The Contact Center - with Marc Bernstein - A podcast by Marc Bernstein

Categories:

Business

Marc Bernstein and Joey Coleman discuss acquisition Vs. retention, the harmony of a contact center, and human to human interaction in a contact center.  Joey Coleman is the author of "Never Lose A Customer Again" and Chief Experience Composer at Design Symphony.