The Store As Brand Hub with (former) Target SVP Nancy King

Our guest this week is Nancy King, until recently SVP, Product Engineering at Target whose interview from 2022 we are reprising. This episode provides a deep-dive, insider's perspective on how Target has embraced the blur of modern retail and put their stores at the center of the guest experience. We get a fascinating behind the scenes look at how the application of agile methodology, combined with digital technology and a willingness to experiment aggressively, has driven break-through results. We also explore how Target knew to invest in these areas ahead of the COVID crisis and what their plans are to stay in sync with ever escalating customer needs and wants.