#231 S2 Episode 100 - The Path Of SDR To CSM with Kelsey Calabro

In this episode of the Sales Transformation episode, Collin talks to Kelsey Calabro, Customer Success Manager at Dooly, and the solopreneur behind heretic : the agency. Kelsey talks about her journey into the sales world, and what sort of hoops she had to go through in order to land the role that she genuinely wanted. For Kelsey, it was a winding journey that allowed her to acquire a lot of skills that she otherwise wouldn’t have gained through a linear sales path. Kelsey found success as an SDR and an AE, but found that the role of the Customer Success Manager fit her the best. Kelsey also talks about the challenges she faced with starting her own writing agency, and advises people to just get on with it: you don’t have to have everything figured out.