Ep. 12 - Miro Decision Tree & Flow UX/Polymorphic Visual Flow, Slack Bots, Gratitude, Soft Skills

This time on Salesforce Trails and Trials, hosts Jon Cline and Erik Yewell talk about admin power in the wrong hands. Plus Slack bot platforms, Miro decision trees, bow ties, gratitude, and holiday lights. Jon Cline has been working in IT since 1998 and is a very curious person. Erik Yewell has been in IT for 23 years and done just about everything you can imagine. They share their wins and worse so you can learn with them. Erik talks about learning Slack bot platforms and automating tasks. You can do it with Heroku and Azure of course, but there are also options for MuleSoft, Workato, and Zapier. Meanwhile Jon learned about using Flow as a validation tool for handoff to Conga document generation. Plus, they both revel in learning anything on YouTube from tying a bow tie (something Jon learned) to changing a car window (something Erik learned about, but decided to leave to the professionals). For this episode’s one small thing that can have big consequences, Erik and Jon talk about too many system administrators. In short, admin power in the wrong hands is not a good idea. But you can address this challenge and keep people happy by setting up a delegated administrator to restrict how much access some admins have.  What are you grateful for? Jon and Erik talk about the value of starting with gratitude, whether it’s a meeting or a conversation, and they’d love to hear what you’re grateful for. Who are the people that have helped you or projects that have moved you forward? Maybe it’s a manager that gave you a good kick in the butt. You can call our Consulting Camp line and leave a message to share your story: 540-TRIALS-5 (that’s 540-874-2575). Extras: Jon Cline is wearing a bow tie all month as a part of Dressember. You can make a donation to his campaign to stop human trafficking. The Salesforce Developers Podcast is worth checking out, especially recent episodes on Enterprise Apex programming and the SFXD user group on Discord. Salesforce Lightning Platform Enterprise Architecture by Andrew Fawcett. Jon shares Miro templates for creating decision trees and a polymorphic visual flow for Salesforce that can save a lot of time (check out the new architect resources coming soon).