Chris Evans & Pete Hamilton: Incident.io cofounders

Pete Hamilton and Chris Evans are cofounders of Incident.io. Incident is an incident management tool. We discuss:How they think about brand and how it comes from their deep understanding of incident cultureLawrence’s article asking for new macbooks that went viralGallows humor in incidents Why incident.io started on Heroku despite being an incident response platform—and why “shipping fast” mattered more than “scaling perfectly.”The benefit of building for users who are just like youHow Incident is using GenAIThis episode is brought to you by WorkOS. If you're thinking about selling to enterprise customers, WorkOS can help you add enterprise features like Single Sign-On and audit logs. Links:Pete Hamilton on Twitter Chris Evans on TwitterIncident Macbook articleThe flight plan that brought UK airspace to its kneesHow Netflix drives reliability across their organizationNote: this was recorded on 13th December 2024.