Customer-delight as the success KPI, and how to measure end-to-end success | Tomo Lennox

Tomo starts by recommending we always have more than one format ready to go when preparing a retrospective. However, we explore “The Best Story” retrospective format that helps team members talk about their work. In this segment, we also refer to the “mood-graph” (aka Journey Lines for the Sprint).  Do you wish you had decades of experience? Learn from the Best Scrum Masters In The World, Today! The Tips from the Trenches - Scrum Master edition audiobook includes hours of audio interviews with SM’s that have decades of experience: from Mike Cohn to Linda Rising, Christopher Avery, and many more. Super-experienced Scrum Masters share their hard-earned lessons with you. Learn those today, make your teams awesome!   About Tomo Lennox Tomo has 20 years experience in project management, both waterfall and Agile. A few years ago he was at David Anderson's first Kanban Conference and has been a fanatic ever since, even though he has lost several jobs as a result of it. Tomo became then an advocate for projection over guessing, and reactive planning. You can link with Tomo Lennox on LinkedIn and connect with Tomo Lennox on Twitter.