How to deal with a disruptive team member (before it is too late) | Gonçalo Valverde

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Gonçalo was working with two teams that were busy migrating to a new system. However, in one of these teams there was a disruptive team member. The management tried to put this team member aside by pushing him into test management. But this only made the situation worse. Listen in to learn what Gonçalo tried to help this team member, and what he learned from this story that he carries with him ever since. Featured Book of the Week: Difficult Conversations: How to Discuss What Matters Most by Stone et al. While reading Difficult Conversations: How to Discuss What Matters Most by Stone et al., Gonçalo realized that it’s possible and there’s a method to having conversations on very difficult topics, yet be constructive. This book shares some critical tools that all Scrum Masters should be aware of.  In this segment, we also refer to the book User Story Mapping by Jeff Patton, and to the Oikosofy’s User Story Mapping facilitator’s guide, available for free.  How can Angela (the Agile Coach) quickly build healthy relationships with the teams she’s supposed to help? What were the steps she followed to help the Breeze App team fight off the competition? Find out how Angela helped Naomi and the team go from “behind” to being ahead of Intuition Bank, by focusing on the people! Download the first 4 chapters of the BOOK for FREE while it is in Beta! About Gonçalo Valverde Gonçalo is an Agile Coach from Portugal working with teams and organizations in their continuous improvement journey. As a keen amateur photographer, he learned that less is more and how constraints help one focus on the outcomes. He’s also a co-organizer of Agile Coach Camp Portugal.  You can link with Gonçalo Valverde on LinkedIn and connect with Gonçalo Valverde on Twitter.