Customer care across continents with Liebherr Cranes

How ​do ​you ​manage ​customer ​service ​for ​maritime ​crane ​equipment ​clients ​across ​the ​globe?In this episode of the Seatrade Maritime Podcast, we take an in-depth look at the complexities of customer service in the maritime crane sector with Martin Mathis, General Manager of Customer Service at Liebherr Maritime Cranes.A conversation with Seatrade Maritime News Editor Marcus Hand covers how Liebherr tailors its services to meet the diverse needs of clients worldwide, the challenges of managing customer support across various regions, and the innovative solutions being implemented for future growth.Listen now to learn more aboutUnique aspects of Liebherr’s customer service Structuring global customer serviceRegional variations in servicesCollaborating with Mixed Sales CompaniesFuture opportunities – AI and remote monitoringElectrification of Liebherr’s portfolioListen to the full episode nowIf you enjoyed this episode, please subscribe to ensure you don't miss our latest uploads. Feel free also to recommend the show to a friend or colleague that you think would enjoy it.  For the latest news on the shipping and maritime industries make sure you visit www.searade-maritime.com or subscribe to our newsletter.Connect with Marcus Hand, Editor of Seatrade Maritime News:Follow him on Twitter: https://twitter.com/marcushand1 Connect with him on LinkedIn: https://www.linkedin.com/in/marcus-hand-b00a317/Don't forget to join the conversation and let us know what topics you want us to cover in future on Twitter, Facebook or LinkedIn