146. Having Quality Conversations as the Manager

Saddle up and ride along with us in this second in our 4-part focus on 'The Management Frontier'  - a reference to how vast and evolving the list of topics is that a manager may need to deal with in a working week. Managers are human too, and we can only try our best. This week one is all about having quality conversations - whether handling the challenges of change,  raising the topic of under-performance with someone, or approaching a team member who you may have seen a sudden change in behaviour or mood. Not everyone will react in the way you might, so this is an ideal listen for anyone who is stepping out into new frontiers, or is considering whether to go for a promotion to manager. We share simple ways to dial up emotional intelligence, set the scene for a lean and clean performance conversation, and explain the TALKED approach to checking-in on someone in a caring (not scary) way.  Fancy a deeper dive? Here are some related past episodes from our library:Ep.94 Everyday Coaching SkillsEp. 80. Holding Honest and Innovative MeetingsEp. 47. Riding the Rollercoaster of Change