193. Customer Service Excellence - Think NeuroService

Send us a text In our latest 3-part miniseries we take a look at customer service and the role it is playing in enabling organisations to thrive now and into the future. As more service experiences are becoming automated or augmented with eg AI-enabled chatbots, the human is fast becoming the premium service differentiator. So how can we maximise every moment when providing a service experience with a customer, client, patient, passenger, student or internal stakeholder? This first ep...