120. Employee Engagement is a Two-Way Street

Send us a text In this second in our 'Start as You Mean To Go On' series we focus on the hot topic that is employee engagement in todays workplace. Defined as 'what it feels like to work here' we flip the typical approach to this by focusing on how engagement requires both parties to take accountability for how engaged they are. Like customer service experience, how we as the customer behave will influence the behaviour of the other and so if you want a smiley positive interaction then that s...