What is in a name: security officer or security guard?

The perception of the competence of frontline officers reflects on how the security sector is perceived. The language used is important. We have seen on previous webinars that the word ‘guard’ is sometimes used as a pejorative word, outdated and no longer reflecting what people do. The word ‘officer’ though generates confusion as, in some cultures at least, it portrays the work as being of a higher level, and sometimes causes confusion with, for example, police officers. This webinar wi...