How to be a compassionate leader who gets things done? / Amelia Diggle / Episode #188

There is no way around it; you have to lead... Here's the elephant in the room: Being in a leadership position can be a lonely and isolated endeavor. As service design professionals, we often find ourselves in situations where people look up to us on what to do next. They put their trust in us to set out the course and direction. Great, right? Well, if you're the one who has to carry the weight of making the correct call each and every time, it can easily lead to unhealthy situations and potentially burnout. Not to mention that the challenges we work on are simply too complex to solve in isolation. But it doesn't have to be this way, as our guest, Amelia Diggle, shares in this episode. In our conversation, Amelia shares some unconventional leadership practices that promote collaboration, effectiveness, and even fun, from working out loud to deep listening and mindfulness. Amelia's insights offer a much-needed, refreshing perspective on compassionate leadership. As you'll hear, regardless of whether you hold a formal leadership role or not, you can inspire change by modeling positive behavior. So please join us for the chat and what it takes to become a compassionate leader who achieves results. --- [ 1. GUIDE ] --- 00:00 Welcome to Episode 188 05:30 Who is Amelia 08:00 Lightning Round 10:15 How we can be more collaborative leaders 13:45 Design having more influence 16:45 Leadership isn't collaboration 21:00 What to expect to do differently 22:30 What's "Working Out Loud" 27:00 How to get people to work on the right level 29:15 What to Avoid 35:00 Being Good at Listening 42:30 Am I Listening Enough 43:30 Dealing with a Loud Person 49:30 A Pivotal Milestone 52:30 Importance of having a Vision Statement 57:45 Piece of advice 1:00:30 Connect with Amelia --- [ 2. LINKS ] --- https://www.linkedin.com/in/adiggle/ --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle